Payment completed but balance or benefits did not update?
Check the order and payment provider’s final status before paying again. A delayed balance update is not a reason to make a duplicate purchase.
Facts reviewed:
Check the purchase
Confirm the account, product and currency used for the purchase. Review wallet history or the store order. Pending, failed and completed payments are different states; benefits follow the conditions shown at purchase.
Report a payment issue
Send the order ID, time, payment channel and displayed status through feedback or support email. Hide card numbers and other sensitive details. Credit delivery, benefit restoration and refunds require order review; this page promises no resolution time or refund outcome.
Frequently asked questions
Payment completed but balance or benefits did not update?
Check the order and payment provider’s final status before paying again. A delayed balance update is not a reason to make a duplicate purchase.